TERMS & CONDITIONS
Beyond Heels Ltd
Introduction
Please read these Terms and Conditions carefully.
By purchasing our Services, you enter into a legally binding agreement with Beyond Heels Ltd. If you have any questions, please contact us at [email protected].
Definition of “We” / “Us”
In these Terms and Conditions, “we”, “us”, “our” refer to Beyond Heels Ltd, a dance training company registered in England and Wales, providing structured group and private dance training services.
This includes all authorised instructors, employees, tutors, and assistants acting on behalf of the company, including but not limited to:
- Valeriia Hamlin (Founder and Director)
- Sofie Gronvold (authorised instructor trained and appointed by Beyond Heels Ltd)
- Any future instructors delivering the Beyond Heels training system
Application
1. These Terms and Conditions apply to the purchase of all Services by you (the Customer).
2. The Supplier is Beyond Heels Ltd, registered in England and Wales.
Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
Email: [email protected]
Telephone: 07759 307 680
3. By purchasing, booking, or attending our Services, you agree to be bound by these Terms and Conditions.
Services
4. Our Services are described on our website, booking pages, and promotional materials. Descriptions are illustrative only.
5. All Services are subject to availability.
6. We reserve the right to make reasonable changes to Services where necessary.
Instructor Substitution & Delegation
7. Services may be delivered by Valeriia Hamlin or any authorised instructor appointed by Beyond Heels Ltd, including Sofie or other team members.
8. All instructors operate under the Beyond Heels training system and internal standards.
9. Instructor substitution does not affect the value or structure of the Service and is not grounds for refund, rescheduling, or dispute.
Customer Responsibilities
10. You agree to provide accurate information and cooperate as required for delivery of the Service.
11. Failure to cooperate may result in suspension or termination of Services without refund.
Fees & Payment
12. Fees for Services are displayed on our website or agreed in writing.
13. Payment must be made in advance via approved payment methods.
14. All payments are strictly non-refundable.
Memberships (Recurring Subscription Payment)
15. All group training operates on a membership (recurring subscription payment) basis.
16. Your first payment secures your place in the group and covers your first full month of training.
17. Your first payment may be taken before the official start date of your training.
18. Memberships run in calendar months only.
19. All memberships automatically renew on the 1st of each calendar month, regardless of the original sign-up date.
20. You will not be charged twice for the same training month.
21. Example:
If you make your first payment in April to secure your place in a group starting in May, that payment covers your May training. Your next payment will then be taken on 1 June.
22. Membership fees are based on access to the training system and your reserved place within the group, not on attendance at individual sessions.
23. Missed classes are not transferable, refundable, or recoverable.
Membership Cancellation
24. Membership cancellation may be completed in one of the following ways:
- Through the Stripe Customer Portal, using the secure link provided in your confirmation email.
- Through the subscription management link included in all billing emails sent by Stripe
- By contacting us directly at [email protected]
25. By purchasing a membership, you acknowledge that you are entering a recurring payment agreement and that it is your responsibility to manage or cancel your membership using the provided Stripe tools.
26. To avoid the next billing cycle, cancellation must be completed before the 1st of the upcoming month.
27. If cancellation is not completed before this date, the next monthly payment will be processed as scheduled.
28. No refunds will be issued for any payments already made.
Closed Groups & Capacity
29. Our training operates in closed groups with limited capacity.
30. Once a group is full, enrolment may close without notice.
31. If you cancel or leave, your place may be reassigned.
32. Payments secure your place within the training system and structured group progression, not individual sessions or attendance.
Low Attendance & Group Changes
33. If a group falls below a sustainable number of participants, we reserve the right to:
- merge the group with another suitable group
- change class time and/or day
- adjust the structure as needed
34. You will be notified in advance of any changes.
35. If the new schedule no longer suits you, you may cancel your membership for future billing cycles in accordance with the cancellation terms.
36. Such changes do not qualify for refunds or credits.
Behaviour & Participation Policy
37. We reserve the right to refuse entry or remove any participant whose behaviour is disruptive, unsafe, or inappropriate.
38. This includes, but is not limited to:
- rude or disrespectful behaviour towards instructors, staff, or other students
- behaviour that negatively affects the group environment
39. Removal from a class or membership due to behaviour will result in immediate termination without refund.
Training Environment
40. Our training is designed specifically for women, and we reserve the right to maintain a female-focused training environment.
41. However, we cannot guarantee full control over all individuals present within the building at all times (such as staff, venue personnel, or contractors).
42. On filming or production days, additional personnel (including videographers or assistants) may be present. Where possible, this will be communicated in advance.
Costumes & Styling for Filming
43. Costumes, styling pieces, and wardrobe items provided by Beyond Heels Ltd for classes, rehearsals, or filming remain the property of the company at all times.
44. Such items are provided for use during training or filming only and must be returned in the condition received.
45. Participants may be required to provide their own items for classes or filming, including but not limited to:
- high heels shoes
- underwear or base garments
- accessories
- specific styling items required for group uniformity
46. Any such requirements will be communicated in advance.
47. Failure to obtain required items does not qualify for refunds, credits, or rescheduling.
Refunds, Complaints & Liability
48. All payments are strictly non-refundable.
49. We are not liable for missed classes, personal scheduling conflicts, or lack of attendance.
50. Participation in dance and physical activity carries inherent risk. You accept responsibility for your participation.
51. We do not guarantee specific results or progress.
52. We reserve the right to cancel or reschedule Services where necessary.
53. Complaints must be submitted in writing within 3 days of the Service.
Health & Safety
54. Participation in dance training and physical activity involves inherent physical risk.
55. By attending our Services, you confirm that:
- you are physically fit and able to participate in dance training
- you take full responsibility for your own physical condition and wellbeing
- you will inform us in advance of any injuries, medical conditions, or limitations that may affect your participation
56. You participate at your own risk.
57. Beyond Heels Ltd is not responsible for:
- injuries sustained during classes or training, except where caused by proven negligence
- accidents between participants
- loss of personal belongings
58. You agree to follow all instructions provided by instructors and to train within your own physical limits.
59. You are responsible for wearing appropriate footwear and clothing suitable for high heels dance training.
Filming, Photography & Media
60. By attending our Services, you acknowledge that you may be filmed or photographed.
61. All content created is the property of Beyond Heels Ltd.
62. We may use such content for marketing, promotional, and educational purposes.
63. Participation in filming is part of the training experience and does not constitute paid work, performance employment, or a commercial agreement. No compensation is provided for participation in filming or use of content.
64. If you do not consent to being filmed, you must inform us in writing before attending. Full exclusion cannot be guaranteed.
Privacy & Data Protection
65. Beyond Heels Ltd is the Data Controller of your personal data.
66. Your data may be accessed by authorised instructors (including Sofie) solely for service delivery.
67. Your data may be processed via Stripe, GoHighLevel, WhatsApp, Google Workspace, and other necessary platforms.
68. We do not sell your data.
69. For privacy inquiries, contact: [email protected]
Age Restriction
70. All participants must be 18+.
Governing Law & Disputes
71. These Terms are governed by the law of England and Wales.
72. Disputes will be handled in the appropriate UK courts.
73. We aim to respond to disputes within 21 working days.
Agreement
By purchasing, attending, or using our Services, you enter into an agreement with Beyond Heels Ltd and agree to these Terms and Conditions.